About Us

Since 2015, we have specialized in offering premium home furnishings. Located near Lunken Airport in Cincinnati, we take the time to curate antique, vintage and modern furniture and home decor designed to hold their value over time. Our goal is to provide excellent customer service to all our clients. Please feel free to ask any questions you may have about our selection.

Terms

Our policies are designed to be fair to all parties involved, and we advise that you read them thoroughly and in their entirety. By purchasing goods from The Velvet Cricket in our website's services, you are agreeing to these Terms & Conditions as well as our Privacy Policy and Shipping & Returns specifications. These Terms & Conditions may be changed or updated at any time without notice to you, and will be addressed here for your reference. This
Agreement shall be governed by and construed in accordance with Ohio law (regardless
of any conflict of laws principles) and any dispute arising between the parties
shall be brought in a court of competent jurisdiction in Cincinnati, Hamilton County, Ohio.

Shipping/Delivery

Delivery service is available in a 30 mile radius of Lunken Airport in Cincinnati, OH. If the designated pick-up/delivery time and/or date is not feasible for you, it is your obligation
to contact The Velvet Cricket at least 24 hours before the scheduled pick-up/delivery
date to discuss if alternative arrangements can be made. You acknowledge that
The Velvet Cricket has no obligation to make any substitute arrangements. Any
and all accommodations to which The Velvet Cricket agrees, at its sole
discretion, shall be at your expense unless otherwise contracted in writing by
The Velvet Cricket. Alternate pickup/delivery in the form of delivery is subject to availability.

Returns

All items disclosed online are sold "as is" and all sales
are final. Each item is represented by photographs and a written description. It
is within the judgment of The Velvet Cricket to describe each item. The item(s)
condition may be listed as ‘Poor’, ‘Fair’, ‘Good’, ‘Very Good’ or ‘Excellent’.
The Velvet Cricket’s interpretation of the condition is based on its expertise
and experience but is subjective.

Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your
information is collected and used. This notice applies to all information collected
or submitted on The Velvet Cricket website. The only personal information
we collect is your name, address, email address and phone number. We use the personal information collected from you to provide you with updates related to The Velvet Cricket and other content that may be of interest to you, provide information about and market our products or services, respond to requests and inquiries from you and manage our business and the site and assess usage of the services. We may disclose your personal
information to protect our rights, investigate inappropriate activity or in
response to a subpoena, court order or otherwise required by law. We retain information collected as long as it is required by our operations or legal authorities. Information related to closed accounts may be retained for use in collections, fraud prevention, compliance with laws and resolving disputes. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.  Only authorized employees, agents and contractors (who have agreed to keep the information confidential) have access to the information. We never collect or maintain
information at our website from those we actually know are under the age of 18,
and no part of our website is structured to attract anyone under 18 to provide
information to us.  Our Terms and Conditions and Usage Requirements require that any user be at least 18 years old or older.